Safer Gambling

Protecting our players and promoting safe play are central to our operations. As an operator serving customers in the Netherlands, we are committed to maintaining a secure environment where gambling remains an enjoyable pastime. That commitment covers clear rules, proactive tools to manage play, timely support for those who need it, and cooperation with specialist organisations. Openness, prevention, and swift intervention guide our approach so that any player who feels their gambling is becoming problematic can find immediate assistance and practical options to regain control.

Player Protection Principles

Our policies prioritise player safety, fair play, and transparency. Responsibility is reflected in account safeguards, privacy protections, and ongoing monitoring to identify risky behaviour. We uphold strict verification and age checks to prevent underage gambling and apply measures that reduce harm while respecting player autonomy.

Tools to Manage Your Gambling Activity

Deposit and Loss Limits

Personalised limits let customers control spending by setting daily, weekly, or monthly deposit and loss caps. Account settings make adjustments easy, but cooling-off periods between changes can be applied to ensure limits are not removed impulsively. Our support team can advise on sensible limits tailored to individual circumstances.

Time-Outs and Self-Exclusion

Short-term time-outs allow temporary breaks from play, while longer self-exclusion options prevent access for months or years. During self-exclusion we block logins and stop promotional contact. Procedures for reinstatement require an explicit request and, when appropriate, a review to confirm readiness to return responsibly.

Recognising Signs of Problematic Behaviour

Early indicators include chasing losses, neglecting daily responsibilities, rapid increases in deposit frequency, and borrowing to fund play. We actively monitor for these patterns and may reach out with support resources, suggest limit changes, or apply temporary restrictions when risk thresholds are met.

Guidance for Staying in Control

Practical steps to stay in control include setting firm budgets, using our built-in limits, scheduling regular breaks, and avoiding play when stressed or impaired. Discussing concerns with trusted friends or family and keeping separate finances for leisure can also reduce risk. Our customer service is available to discuss tools and create a safer playing plan.

Access to Professional Help and Support Organisations

We provide contacts for national and international support services, including Gambling Therapy and GamCare, as well as Netherlands-specific resources such as Jellinek and local addiction services. Referral to professional counselling, helplines, and support groups is available through our responsible gambling team, who can help connect players with immediate assistance.

Contacting Our Responsible Gambling Team

Questions about ENTER BRAND NAME HERE (WITHOUT "CASINO") Responsible Gambling measures, help with limits, or requests for self-exclusion can be directed to our support channels. Prompt, confidential assistance is provided to ensure every player receives the guidance needed to play safely.