User Privacy Policy

ENTER BRAND NAME HERE (WITHOUT "CASINO") is committed to protecting the privacy of our players in the Netherlands. This page explains how we collect, use, store, and protect personal information when you register, deposit, play, or request withdrawals. Our goal is to be transparent about the categories of data we process, the reasons for processing, and the controls you have over your information. Please read the policy to understand your rights and how to contact our team for privacy-related questions or requests regarding your personal data.

Types of Data We Collect

Personal data we collect includes name, date of birth, address in the Netherlands, email, mobile number, and identity documents required for KYC. Technical data covers IP address, device identifiers, browser type, and log data. Transactional records comprise deposits, withdrawals, game history, payment method details such as IBAN or card metadata, and transaction timestamps. We also collect communications you send to our support team and any information you provide when participating in promotions or VIP programs.

How We Use Your Information

Information is processed to create and manage your account, verify identity for anti-money laundering and age checks, execute payments, and respond to support requests. We use data for risk management, fraud prevention, and to meet our legal and regulatory obligations under applicable gambling laws. Where necessary, data may support dispute resolution and compliance with court orders or requests from competent authorities.

Legal Basis for Processing

Processing is based on contract performance, our legal obligations, your consent where required, and our legitimate interests such as platform security and fraud prevention. Consent may be relied upon for certain optional features like marketing preferences, and you can withdraw consent at any time without affecting lawfully processed data.

Data Protection and Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit via TLS, secure storage, access controls, and routine security testing. Third-party processors are contractually required to maintain appropriate safeguards. Retention periods are limited to what is necessary for business, regulatory compliance, and dispute resolution, after which personal data is securely deleted or anonymised.

Cookies and Tracking Technologies

Cookies and similar technologies are used to provide basic site functionality, analyze usage patterns, and detect fraud. We employ essential, performance, and analytical cookies; advertising cookies are used only with consent. Details about specific cookies, their purpose, and duration are available in our cookie settings.

Managing Cookies

You can manage or block cookies through our cookie preference tool and via your browser settings. Blocking certain cookies may affect site functionality and your ability to remain logged in or use personalised features.

User Rights

Residents of the Netherlands have rights to access, correct, erase, restrict processing, and receive a copy of personal data in a structured, machine-readable format. You may object to certain processing activities and request portability where applicable. To exercise these rights, contact our privacy team via the support channels or the privacy contact details available in your account.

Data Sharing and Third Parties

We share data with payment processors, game and platform providers, identity verification and fraud prevention services, and regulators when required. Contracts and safeguards such as standard contractual clauses are used for transfers outside the EEA. Only the minimum necessary data is shared for each purpose and third parties are prohibited from using data for unrelated purposes.

Policy Updates

Our privacy policy may be updated to reflect changes in practices or legal requirements. Significant changes will be communicated via your account or by email when appropriate, and the effective date will be shown at the top of the policy. Regular review of this page is recommended to stay informed about how we protect your personal information.